COURSE NAME :IT TECHNICAL SUPPORT MANAGMENT 

PROGRAM MODE : OINLINE & CLASS

CERTIFICATION : URS - UK  OR HGC - UK

COURSE PERIOD : 10 DAYS , DAILY 3HRS

PROGRAM EDUCATION LEVEL : ADVANCED

PROGRAM TRAINER NATIONALITY : IRAQI & EXPERT

COURSE LANGUAGES : ENGLISH , ARABIC ,

COURSE OUT LINE :

🔹Personnel Psychology for the job
🔹Network foundations (cabling, IPs, switch and routers) 
🔹Servers and clients (Linux, Windows, web server, hyper V server) 
🔹AD Services and DC ( AD, DC, Groups, Users, Virtual Machines) 
🔹Creating users from the AD ( Admin Users, Groups, VPN Groups, normal users)
🔹Clients Join the DC (Workgroup VS Domain controller.. troubleshoots ideas)
🔹Help Desk requirements (Real time communication, understandable, 
🔹Printers and Scan Services (Printers 🔹types(laser, Officejet) , network connections or USBs)
🔹Install applications with administrative levels (any types of applications)
🔹Wireless networks (Ubiquiti devices, PTP , PTMP, Nano Stations)
🔹Security for the infrastructures (Windows security, network security, Cybersecurity)
🔹Physical security .. software security (server rooms, floods, safe, ports locks.. , ACL, port security )
🔹Internet distributes and Ideas (Hot spot, ISPs)
🔹Windows troubleshoot 
🔹Mobile devices
🔹365 Supports
🔹Outlook functionality and basics
🔹Course project

PROGRAM DATE TIME DELIVERING CERTIFICATION : 15 TO 25 DAYS 

ADD:IRAQ - KURDISTAN - DUHOK 

ADD :IRAQ - KURDISTAN - ERBIL